EMPLOYER ID: BIO
COMPANY URL: http://www.biogenidec.com/careers
COMPANY NAME: Biogen Idec
About Biogen Idec: A Biotechnology Pioneer
Biogen Idec uses cutting-edge science to discover, develop, manufacture and market biological products for the treatment of serious diseases with a focus on neurological disorders. Founded in 1978, Biogen Idec is the world's oldest independent biotechnology company. Patients worldwide benefit from its leading multiple sclerosis therapies, and the company generates more than $4 billion in annual revenues.
Learn more at www.biogenidec.com/careers.
Biogen Idec is proud to be
an equal opportunity employer.
JOB POSTING INFORMATION
1. Responsible for ensuring high quality Deskside Support Service Delivery to Biogen Idec customers in the United States, managing full time employees, third party providers, managed service providers and temporary/contractors, as required.
2. Responsible for Project Management of annual PC Tech Refresh and Census delivery activities in the United States.
3. Responsible for collaborative interaction with Global Deskside Engineering Team and International Deskside colleagues to ensure continuous improvement, reliability and scalability of service delivery and the desktop computing platform used within Biogen Idec. Also responsible to collaborate with internal and external customers to ensure Deskside Support Services is meeting/exceeding customer expectations and requirements.
4. Develop and maintain knowledgebase articles, policy and process documentation for US Deskside Support Services. Also responsible to create/update Planisware Project Management project information in support of PC Tech Refresh, US Census and other projects as demand requires.
The incumbent in this
position is responsible for the overall direction,
coordination and evaluation of employees in subordinate
departments and is responsible for administering Biogen
Idecs applicable policies and procedures related to
Deskside Support Services in the United States.
Accountability includes interviewing, hiring and training
employees, planning, assigning and directing work,
appraising performance, rewarding and disciplining
employees, addressing complaints and resolving employee
related problems/issues. Budgetary responsibility for US
Deskside Support Services, US PC Tech Refresh and US
Census build/delivery activities. Also accountable to
ensure appropriate management and control of US Deskside
Possess extensive knowledge of business area and technology
Demonstrates problem analysis and resolution skills
Demonstrates Project Management skills
Demonstrates ITIL based Service Management skills specifically Incident and Problem management
Demonstrates Financial management, reporting skills
Demonstrates personnel management, employee development and coaching skills
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